Shipping & Returns
Last updated: October 28, 2026
Petzetro offers two kinds of products: digital downloads (printables and guides) and physical Pet Essentials. Here’s how delivery and returns work for each.
Digital Products (Printables & Guides)
No physical shipping. Digital products are delivered electronically, with no shipping fees.
Instant access. Once your payment is confirmed, you’ll receive an order confirmation email with a secure download link. You can also find your files anytime under My Account > Downloads.
File format. Most products are delivered as PDF files. Your product page lists the exact format and page size.
Didn’t get your email? Check your spam or promotions folder first. If it’s not there, email us at support@petzetro.com with your order number and we’ll resend your files right away.
Physical Products (Pet Essentials)
Order Processing
Orders are processed within 1–3 business days after payment. Orders placed on weekends or holidays are processed the next business day. You’ll receive a confirmation email with tracking information as soon as your order ships.
Shipping Rates & Delivery Times
We currently ship to addresses within the United States .
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard | 3–5 / 5–8 business days | $4.99 / Free on orders over $100 |
| Expedited | 2–3 business days | $40.99 |
Delivery times are estimates and begin once your order has shipped, not when it’s placed. Delays can happen during peak seasons, severe weather, or carrier disruptions.
Tracking Your Order
Once your order ships, we’ll email you a tracking number. If your tracking hasn’t updated in 5 days, or you haven’t received your order within the estimated window, contact us at support@petzetro.com and we’ll look into it.
Incorrect Address
Please double-check your shipping address at checkout. We can’t be responsible for orders delivered to an incorrect address provided by the customer. If you spot a mistake, contact us as soon as possible.
Lost, Damaged, or Incorrect Items
If your order arrives damaged, defective, or incorrect, email us at support@petzetro.com within 7 days of delivery with your order number and a photo of the issue. We’ll send a replacement or issue a full refund, at no cost to you.
Returns & Refunds
Physical Products
We want you and your pet to love what you order. If you’re not satisfied, you can request a return within 30 days of delivery, as long as the item is:
- Unused and in its original condition and packaging
- Not a final sale item
- Accompanied by your order number
For hygiene and safety reasons, we can’t accept returns of opened consumables (such as treats, grooming products, or items that touch your pet’s skin or mouth) unless they arrive damaged or defective.
How to start a return:
- Email support@petzetro.com with your order number and the reason for the return.
- We’ll reply with return instructions and the return address. Please don’t send items back before you hear from us.
- Ship the item back support@petzetro.com. Return shipping costs are the customer’s responsibility unless the item arrived damaged, defective, or incorrect.
Once we receive and inspect your return, we’ll email you to confirm the refund.
Digital Products
Because digital products can’t be returned once downloaded, all digital sales are generally final. We’ll gladly help in these situations:
- The file is corrupted, won’t open, or is missing pages
- You received a different product than the one you ordered
- You accidentally purchased the same product twice
- The product is meaningfully different from its description
Email us at support@petzetro.com within 14 days of purchase. We’ll first try to fix the issue by replacing the file. If we can’t resolve it, we’ll issue a full refund.
Refund Processing
Approved refunds are returned to your original payment method. Once approved, please allow 5–10 business days for the funds to appear on your statement, depending on your bank or card issuer. Original shipping charges are non-refundable unless the return is due to our error.
Order Changes & Cancellations
For physical items, contact us as soon as possible and we’ll cancel or update your order if it hasn’t shipped yet. Digital orders are fulfilled immediately and can’t be canceled or modified once completed.
Personal Use License
Our digital products are for personal, non-commercial use only. Please don’t resell, redistribute, or share the files.
Contact Us
Questions about your order? We’re happy to help.
Email: support@petzetro.com
Response time: within 1–2 business days