Privacy Policy

Last updated: October 28, 2026

Welcome to Petzetro (“we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and the choices you have when you visit petzetro.com (the “Site”), buy our products, join our newsletter, or take part in our affiliate program.

By using the Site, you agree to the practices described below.

1. Information We Collect

Information you give us

  • Order information: name, email address, billing and shipping address, phone number, and order details when you make a purchase.
  • Account information: name, email address, and password if you create an account.
  • Newsletter and community: your email address (and name, if provided) when you subscribe.
  • Affiliate and reseller applications: name, email, website or social media profiles, and payout details needed to pay commissions.
  • Messages: anything you send us through our contact form or by email.

Information collected automatically

  • Device and usage data: IP address, browser type, device type, operating system, pages viewed, referring pages, and the date and time of your visit.
  • Cookies and similar technologies: see Section 5 below.

Payment information. We don’t store your full credit card number. Payments are handled by secure third-party processors such as Stripe / PayPal / WooCommerce Payments, and we only receive limited details such as the card type and last four digits.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders, including digital downloads and physical shipments
  • Send order confirmations, receipts, shipping updates, and customer support replies
  • Send our newsletter, product updates, and promotions (you can unsubscribe at any time)
  • Manage our affiliate and reseller programs, including tracking referrals and paying commissions
  • Improve our Site, products, and content
  • Prevent fraud and keep our Site secure
  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information for money. We share it only with trusted service providers who help us run our business, and only as needed:

  • Payment processors to complete transactions
  • Shipping and fulfillment partners to deliver physical orders
  • Email marketing services (such as Mailchimp / MailerLite / Klaviyo) to send newsletters
  • Hosting and website providers to keep the Site running
  • Analytics and advertising tools (such as Google Analytics / Meta Pixel / TikTok Pixel / Pinterest Tag) to understand how visitors use the Site and measure our marketing

We may also disclose information if required by law, to protect our rights or the safety of others, or in connection with a business transfer such as a merger or sale of assets.

4. Marketing Communications

If you subscribe to our newsletter, we’ll email you pet care tips, new product announcements, and special offers. You can unsubscribe anytime by clicking the “unsubscribe” link in any email or by contacting us at support@petzetro.com. Even if you opt out of marketing emails, we’ll still send important messages about your orders and account.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to keep the Site working (such as remembering your cart), analyze traffic, and measure the performance of our marketing. You can control cookies through your browser settings. Blocking some cookies may affect how the Site works.

6. Affiliate Links and Third-Party Websites

Our Site may include links to third-party websites, products, or services, including affiliate links. If you click an affiliate link and make a purchase, we may earn a commission at no extra cost to you. We’re not responsible for the privacy practices of other websites, so we encourage you to read their privacy policies.

7. Data Retention

We keep your information only as long as needed for the purposes described in this policy, including to meet legal, tax, and accounting requirements. When we no longer need it, we delete or anonymize it.

8. Data Security

We use reasonable technical and organizational measures to protect your information, including secure (HTTPS) connections. However, no method of transmission or storage is completely secure, and we can’t guarantee absolute security.

9. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Know what personal information we collect, use, and share
  • Access a copy of your personal information
  • Correct inaccurate information
  • Delete your personal information, subject to certain legal exceptions
  • Opt out of the sale or sharing of your personal information, or of targeted advertising
  • Not be discriminated against for exercising your rights

California residents. Under the California Consumer Privacy Act (CCPA/CPRA), you have the rights listed above. We do not knowingly sell personal information for money. To the extent our use of advertising and analytics cookies counts as “sharing” under California law, you can opt out through [contact us at support@petzetro.com].

Other U.S. states. Residents of other states with privacy laws, such as Colorado, Connecticut, Virginia, and Texas, may have similar rights.

To exercise any of these rights, email us at support@petzetro.com. We may need to verify your identity before processing your request, and we’ll respond within the time required by law (generally 45 days).

10. Children’s Privacy

Our Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we’ll delete it promptly.

11. International Visitors

Our Site is operated for customers in the United States. If you access it from another country, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate, which may have different data protection laws than your own.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll post the updated version on this page and change the “Last updated” date above. We encourage you to review it periodically.

13. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us:

Petzetro
Email: support@petzetro.com